You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, a full refund will be issued to your original payment method. Please note that if your order has already entered the shipping process, it cannot be canceled. In such cases, you may return the item(s) upon receipt following our standard return policy outlined below.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. You must also provide proof of purchase, such as the original receipt or order confirmation email. Items that are damaged, altered, or missing parts for reasons not due to our error are not eligible for return.
To initiate a return, please contact our customer service team using the information provided in the "Contact Us" section below. We will provide you with detailed return instructions and, if applicable, a return shipping label. Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).
Once your return is received and inspected, we will send you an email notification confirming receipt of your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days. The exact processing time may vary depending on your financial institution.
Please note that shipping costs are non-refundable unless the return is a result of our error. If you received a discount or promotion on your original purchase, the refunded amount will reflect the actual price paid after the discount was applied.
If you haven't received your refund within the specified timeframe, please first check your bank account or credit card statement to confirm the refund hasn't been processed. Some financial institutions may require additional processing time before the refund appears in your account.
If you've confirmed with your bank that the refund hasn't been processed, please contact us immediately using the information provided in the "Contact Us" section below. We will investigate the issue and work with our payment processor to resolve it promptly. Please have your order number and proof of return available when contacting us about a missing refund.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: Styliom
Address: 1601 East 19th Street, Edmond, Oklahoma
E-Mail: [email protected]
Phone: +1 483-693-2719
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM (Central Time), excluding major holidays. We strive to respond to all inquiries within 24-48 business hours.
